20 key points in plain English

1. What is Cashin?

Cashin is a platform which allows buying bitcoin in licensed stores with cash (or payment cards in certain stores)

2. How does it work?

After you download our App, in a few clicks, you can generate a transaction to buy bitcoin at a licensed store. You will only need to show a QR code to the cashier to receive the bitcoin on your blockchain wallet or on Online Wallet.

3. Can you use Cashin to top up any bitcoin blockchain wallet?

Yes, and you can top up as many times as you want through your Cashin account. 

4. What is an Online Wallet?

You can create an online wallet using Cashin’s platform, to store bitcoin linked to you email address.

5. Is Cashin anonymous?

A user must have been identified through our KYC (Know Your Customer) process (see point 7 & 8). 

6. How many online wallets can a single person own?

Only one. Even if you have different IDs. The KYC process follows a similar procedure to the large exchanges.

7. When do you have to pass the KYC process?

In order to perform any transaction, you will need to go through Tier 1 verification.

8. What is Cashin’s Compliance procedure?

To obtain Tier 1 verification, you will need to scan your ID and upload a selfie with your ID (see pictures below). The Tier 2 verification is for customers that have exceeded £14,000 (see point 20).

9. Can I sell bitcoin through Cashin’s platform?

You can buy selling to the Agent. Also, you can send your bitcoin to anyone: local merchants accepting bitcoins, friends and family,…

10. What is the difference between Cashin’s online wallet and a standard blockchain?

Cashin has developed a proprietary online wallet that allows customers to create sub-accounts of a segregated blockchain account, on a Cold Storage.

By using Cashin’s online wallet, you will not pay any network fee for transactions to other customer using a Cashin online wallet. However, transfers to standard blockchain blockchains will incur network/mining fees. 

11. How do I transfer the bitcoin on the online wallet?

If the Cashin online wallet customer sends his/her bitcoins to another Cashin online wallet customer, both parties will not pay any network fees. The receiver of the email will only need to download the Cashin App to access his/her bitcoins (the App is currently only available in the UK).

However, if the Cashin online wallet customer sens the bitcoin to a standard blockchain wallet, the receiver will pay the network fees.

12. What is the “Go back in time” functionality?

If the bitcoins have been sent to an email address from the Cashin online wallet, the sender has 48 hours to reverse the transaction if the bitcoins have not been claimed (unless it has been sent to a standard blockchain in which case the transaction is irreversible). Contact the support to use the ‘go back in time’ functionality.

13. Is the user able to send bitcoin to any email address?

The Cashin online wallet customer will be able to send bitcoins to an email address linked to an existing Cashin online wallet. If the email address is not linked, an email invitation will be sent to the receiver, asking them to download the Cashin App to access the bitcoin.

14. Is holding bitcoin safe? Is the Cashin online wallet safe?

Poorly secured wallets are typically where the thefts of Bitcoin occur. If someone access to the private key of your standard blockchain wallets, all the cryptoassets may be stolen. Like any hot storage solutions, online wallets present some risks. For example, if someone accesses your email account and resets the password of your Cashin account, the person may be able to steal your bitcoins stored on the online wallet.

For amounts above £5,000, we recommend transferring your cryptoassets to a hardware wallet or cold storage solution (such as Ledger devices or FuzeW cards). 

16. Which bitcoin index are we using?

Cashin uses a proprietary index developed in-house. This index is an average of the main exchanges in Pound Sterlings (including Coinbase, Wirex and Cryptopay).

17. What is the fee for using Cashin’s online wallet to someone else?

Cashin adds a small fee which is added to its proprietary GBP BTC index. Additionally, for blockchain transactions, the network fee is currently 0.0003 bitcoin. For Cashin online wallet transactions, no network fee is added.

18. How to transfer bitcoin on your online wallet to someone else?

-Go to the Wallet icon

-Make sure you have enough bitcoin in your online wallet


-Choose a Blockchain Wallet or click on the ‘ADD WALLET’ button to add one, name or scan it, send your bitcoins to a new blockchain wallet or any email address.
-Choose an amount in bitcoin and click on the SEND button. 

19. Permitted activities:

Cashin cannot be used to promote, assist or facilitate any form of unlawful activity like undeclared income, money laundering from illegal activities like drug dealing,…


20. What is Tier 2 verification and our AML regulation?
When a Cashin customer reaches £14,000 in a period of less than a year, we will ask him to provide the source of the funding in order to comply with the Anti-Money-Laundering (AML) regulation. 

To obtain Tier 1 verification, we will need you to take a picture of your ID/Passport and a selfie with the same document.

See point 7 & 8.